Microsoft’s outage basically blocked email through Outlook for the entire business day on Thursday and extended into the evening. In a statement posted on Twitter/X, Microsoft apologized and said the outage was due to network issues.
“We deeply regret the disruption this incident has caused to our customers and partners,” Microsoft said. “We know the trust you place in our services and we take that responsibility very seriously.
“We are seeing broad recovery and stability across all of our services,” the company added. “This was a technical issue not related to cyber or AI/agents. The incident occurred due to an issue during a previous network capacity upgrade that arose after a recent network change. We have addressed the underlying issue and continue to restore service to remaining customers and regions.”
However, the outage continues, Microsoft said. It affects Outlook.com, OneDrive, OneNote, Microsoft To Do, Teams, and Microsoft 365 for the web. Issues may still occur with other services, Microsoft said.
The company will provide a detailed report on the outage in the future, Microsoft said.
